A WINSFORD family will make their TV debut next week as the subject of consumer champion Dom Littlewood’s new series Don’t Get Done Get Dom.

John Stenstrom, of Shepherd’s Fold Drive, wrote to the show’s producers after a five-year battle with DIY store B&Q over a £12,000 bathroom, en-suite shower room and downstairs toilet.

The bathrooms were fitted in November and December 2006, however the final results proved shoddy. Tiles had not been cut evenly, some were chipped and others had bowed.

Corrective work was planned but never carried out after B&Q claimed the tiles were no longer available in store.

The company then agreed to resolve some of the defects by hiding them behind an artificial trim on the condition that the Stenstrom family would receive a substantial discount on the cost.

However, this agreement was never formalised and the work was never completed.

Several remedial visits followed during the summer of 2007 but failed to address any of the major defects.

John, who is married with three children, said the ordeal put a huge strain on family life.

He added: “The first year was particularly stressful, especially for my wife Julie.

“We had different builders coming in and out all the time, as soon as one problem was solved another would appear.”

It wasn’t until December 2007 when the family next heard from B&Q.

John received a letter from a Mr Anthony Jennings stating that he had been appointed with responsibility for the case and promised to be in touch again to arrange a further site visit.

Following this, minor repairs were made but once again the major defects had been ignored.

Six months later John received notification threatening court action over non-payment to which he responded, detailing his complaints.

It was almost 20 months until John heard anything else from the company when he received another letter threatening legal action. By this time water had started to leak through the Stenstrom’s shower cubicle and had damaged the hallway ceiling below.

It was at this point John wrote to the producers of the show.

He said: “It was really frustrating for us but we needed a way for them to sit up and take notice to what we were saying.

“At first I wrote to the Furniture Ombudsman who found that the work that had been carried out was worth around £4,000 but I wasn’t happy with that so I wrote to the producers of the show. They got back to me the next day saying they were interested in covering the story.

“They came to Winsford to film on December 19 and again in January, when Dom visited for the day.

“He is a really nice guy and really genuine. He knew the story inside out by the time he came to see us.”

To find out if Dom fixed it for John, tune into series six of Don’t Get Done Get Dom, Monday, April 16, BBC One.