DESPITE low staff morale, residents receive kind, caring and compassionate care at Winsford Grange Care Home.

That’s the view of inspectors who rated the care home as ‘requires improvement’ following its latest Care Quality Commission inspection.

The home, on Station Road, was scored ‘good’ in terms of effectiveness, caring and responsiveness, yet ‘requires improvement’ in areas such as safety and leadership.

Staff told inspectors that a long history of inconsistent management had resulted in a lack of faith and trust. However, inspectors noted that since an inspection in 2018 a new manager was in post, as well as a non-clinical lead and nurses.

The report stated: “The manager showed great awareness for the changes needed in order to improve the quality of the service and the care being provided. They had good insight into the previous issues and the impact this had on staff morale and was working to change this. “

Staff said they recognised changes were being made to improve care and clearly understood the new manager’s vision and values to provide people with the best care possible.

The report added: “It was evident there was a strong desire amongst all staff and managers to promote a person-centred culture.”

Residents at the home, which provides nursing care for up to 60 frail older people and those with dementia, said they felt safe living there and family members were confident their loved ones were well looked after.

Inspectors added: “Despite the low staff morale, people continued to receive kind, caring and compassionate care. It was evident that staff knew people well and were keen to give the best care possible.

“People and family members spoke positively about the caring nature of staff. Family members told us they felt welcome when visiting loved ones.”

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