A CARE home in Latchford has improved in its latest Care Quality Commission inspection.

At its last inspection, Westy Hall Care Home was in breach of regulations in relation to ‘premises and equipment’ and ‘good governance’ but that is no longer the case.

Inspectors observed a friendly atmosphere with ‘kind and compassionate’ interactions between staff and residents.

Residents had access to a choice of menus and received ‘wholesome and nutritious’ meals that were well presented and took into consideration each person’s dietary needs.

People told inspectors they had enjoyed activities and events that had been organised over the previous months, however they added they would like to see ‘a lot more going on that they could enjoy daily’.

Inspectors made a recommendation about developing activities to meet the needs of people living with dementia.

Some areas of the building showed signs of wear and tear and a programme of maintenance and redecoration was in place.

Each person had an individualised care plan and people’s needs and wishes were assessed and recorded as part of their ongoing assessment.

Staff were familiar with people’s likes, preferences and wishes and positive relationships had developed between staff and people receiving care.

Staff were well trained in various topics appropriate to their role and were knowledgeable in how to safeguard people from the risk of harm and abuse. Inspectors note how they were also well trained in safely managing people’s medications.

A complaints policy and process was in place to ensure concerns and complaints were listened to and acted upon. The manager developed a simpler version following the inspection for people to use.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.