WESTWOOD Court Care Home received a ‘good’ rating from CQC following an inspection.

The care home achieved the rating in the categories of safety, effectiveness, how caring the service is, how responsive it is and leadership.

The service was deemed to be safe and the inspector praised the staffs understanding of important matters and how they interact with people using the service.

The inspector said: “Staff demonstrated a good understanding of abuse and the potential types of abuse that could arise.

“They were clear about the reporting processes for raising any concerns and were confident that the management team would take appropriate action to deal with them.

“Staff interactions with people were kind and patient. We observed positive interactions between people and the staff team and this was done in a respectful and friendly manner.”

The service was praised for the way in which it offers training to staff.

The inspector said: “Staff received supervision to assist them in their role.

“A supervision matrix had been devised for all staff outlining when they had received supervision during 2018.

“Individual supervision records were maintained and included tests on staff understanding of key issues such as safeguarding, whistleblowing and the Mental Capacity Act.”

The inspector was also impressed with the leadership in place.

The inspector said: “The registered manager was present during our visit.

“They demonstrated a detailed knowledge of all the needs of the people who used the service.

“Staff considered the registered manager to be very supportive and approachable and expressed that the service was well run because of the registered manager's commitment to the service.