OVERDENE House has been told it needs to improve following a CQC report.

The service was rated ‘good’ for how effective it is, how caring it is and how responsive it is.

The fields of safety and leadership ‘require improvement’.

The inspector did notice improvements in terms of safety in comparison with the previous inspection.

The inspector said: “On this inspection we found that the registered provider had made the required improvements.

“However, whilst improvements had been made, a longer term of consistent good practice is required to achieve a rating of good for this key question.

“Staff had a good understanding of abuse, the types of abuse that could occur and how any concerns could be reported.

“They also told us that they had received safeguarding training and this was confirmed through training records. Our last visit found that not all staff had received updated training in this area.”

Leadership at the service has also undergone improvements but still has not received the ‘good’ rating yet.

The inspector said: “The service had been rated as inadequate following our visit in 2017. By law all registered providers are required to put this information on display within the building and on their website where applicable. The rating had been put on display in both formats.

“We saw further evidence that the registered manager had sought to be transparent about the quality of the service.

“The rating had been discussed with the staff team in meetings.

“There had been further contact with people who used the service and their relatives in order to outline the implication of the rating and how the registered provider had intended to improve and move the service forward.”