CHESHIRE West and Chester Council has apologised after the Guardian revealed last week that some homes in Winsford had been waiting eight weeks for their bins to be emptied.
The council said they would work alongside the company contracted to undertake collections to find out why the situation arose.
A Council spokesman said: “"We would like to apologise for the inconvenience this issue has caused.
“Arrangements have been made to remove the waste and council officers are working with May Gurney to investigate why this issue has occurred.
“If residents have any concerns please call 0300 1237026 or email enquires@cheshirewestandchester.gov.uk.”
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