WHARTON residents are being given a ‘face to face’ link with council services as part of a new pilot scheme.

Wharton Library will trial a new video link terminal which will enable users to see an advisor and talk with them via a webcam and telephone handset.

They will be able to fill out forms and exchange documents using touch screen technology and an embedded printer, scanner, signature pad and photo facility.

Services available initially are concessionary bus passes and blue disabled parking badges.

Clr Lynn Riley, Cheshire West and Chester Council executive member, said: “We know that our residents like to deal with the Council face to face, which is why we operate six One Stop Shops across Cheshire West and Chester.

“Now people in Wharton can be among the first to benefit from that same level of personal contact, without having to travel further than their local library.

“We plan to roll out the technology to a total of 15 libraries over the next year, so this pilot scheme will be vital in shaping how we go about that.”

Clr Pam Booher, who represents Winsford North and East, said: “The video link is very simple to use – you just touch a button to be connected. Library staff will be on hand should people need any assistance.

“It will save local residents time and money on travel costs, while people applying for bus passes can also save on photo booth charges as photos are taken there and then.”